Salus University, founded as the Pennsylvania College of Optometry in 1919, today is a diversified, globally recognized professional academic center of learning that offers a wide range of degree programs in the professions of Optometry, Audiology, Physician Assistant, Public Health, Education and Rehabilitation for the Blind and Visually Impaired, Biomedicine, Occupational Therapy, Speech-Language Pathology and Orthotics and Prosthetics. Salus operates four clinical facilities in the Philadelphia area that provide highly specialized vision, hearing and balance, and speech-language pathology services. The University has more than 1,100 students, including PhD candidates, and more than 12,500 alumni worldwide. For more information, please visit www.salus.edu.

Salus University has an excellent opportunity for a customer service superstar to join our team as a part time Patient Service Representative. This position will work primarily in the University's Audiology Clinic (The Pennsylvania Ear Institute) and is well suited for someone who has experience working in a small, fast-paced medical office, has exceptional organizational skills, and loves interacting with people.

Primary Function: Responsible for patient registration, insurance identification and verification, scheduling appointments, collecting payments and charge entries

Principal Duties and Responsibilities:

• Manages all aspects of patient appointments, including but not limited to scheduling, pre-registration, insurance verification, checking in and checking out patients, collecting copayments
• Greets patients and obtains, verifies, updates, and compiles all registration, demographic and insurance information required
• Answers telephones, schedules patient appointments, verifies insurances, answers other pertinent questions
• Enters patient charges into the billing system including total bill, recording the information, collecting payments, completing insurance papers and recording charges, payments and adjustments

Education/Experience/Skills Required:

• High School Diploma or equivalent
• At least one (1) year of experience with medical insurance and medical terminology
• Minimum one (1) year of experience in a clerical position or equivalent formal training
• Excellent customer service skills are a must- in person and on the phone
• Ability to handle multiple tasks simultaneously while maintaining a friendly and cheerful demeanor
• Strong computer skills; including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Electronic Health Records
• Excellent verbal and written communication skills
• Available to work evenings and Saturdays as needed
  • The typical work schedule is Monday-Friday during the day

Other Desirable Knowledge, Skills and Abilities:

• Knowledge of third-party billing
• Experience using CounselEar (EHR system)
• Familiarity with insurance verification websites
  • Availity
  • Navinet
  • Promise
  • Pear
• Prior experience as a Medical Receptionist